Cardholder Zone: transaction look up

Who did I pay?

If you have received a bank or card statement with a payment (or refund) that you do not recognise, you can use the form below to find out who you paid. Please note this tool only works for payments or refunds involving our members, which appear on your statement as PAYATRADER, PAYATAXI, PAYA...etc.


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Do you need some help?

You can call us local rate on
0333 123 1243 or

We only accept the best ...

In order for businesses to accept card payments using the Paya branded services, they have to meet rigorous standards. We also monitor their performance through feedback from cardholders. Once you have made a payment, in the unlikely event that you are unhappy with the work that has been carried out, you can get in touch with us and we will take direct steps to help resolve the problem for you.

We only accept the best ...