You join by filling in the application form on our website
See our fees page for current pricing.
No, there are no additional subscription fees with Payatrader.
You will pay a service charge based on the value of the payments you receive through Payatrader.
Yes, traders pay a service charge calculated on the value of the transaction.
You can download stationery on line by logging into your account at www.payatrader.com.
Transactions are settled every Tuesday and transferred by BACS to your bank account the same day. BACS payments will normally be credited to your account on the following Thursday i.e. after 2 working days.
Settlement takes place each Tuesday and settles all payments processed up to midnight on the preceding Friday. Depending on when you take a payment you can expect to receive the funds into your bank account between 6 and 13 days later, on average 10 days.
We send you a confirmation email to acknowledge your order and confirm payment. Delivery will normally be within 14 days from the date of the order. We will also keep you informed of any changes to the expected delivery date.
This covers the SIM data charges and terminal support.
This is deducted from any monies due to you before final settlement. Should there be insufficient funds in your account to cover this charge we reserve the right to contact you to request a separate payment to cover any outstanding amounts.
If you require 10 or more terminals please contact us on 0333 123 1243 and select the SALES option.
If you are having a problem operating the terminal please follow the instructions in the PayMate User Guide (available in the Resources area) to reset the terminal. If you are still experiencing problems call our support line on 0333 123 1243 and select the SUPPORT option.
Your customer has 2 choices. They can provide their mobile number when prompted by the PayMate and this will send an SMS receipt containing a link should your customer want a printed copy. If they don't have a mobile then PayMate will ask you to provide a written receipt (there are partially completed templates that you can download and print in the Resources area).
This is where a householder is not satisfied with the work that you have done for them. We have put the transaction on hold until you have rectified the situation to the satisfaction of the householder.
You can close your account by writing to us at Payatrader, 1 Westleigh Office Park, Scirocco Close, Moulton Park, Northampton, NN3 6BW.
Yes, just complete your friends details on the 'Recommend a Friend' page when you next log into payatrader.com. We'll send them an email telling them all about Payatrader and if they register we will credit your account with your reward.
See our fees page for current pricing.
As soon as your friend successfully completes their registration with Payatrader we will credit your account with your reward. This will be paid into your nominated bank account during the weekly settlement run.
We can provide you with a report of all the information we hold about you. Please submit your request in writing to The Data Controller, Payatrader, 1 Westleigh Office Park, Scirocco Close, Moulton Park, Northampton, NN3 6BW. We will respond within 30 days. Please note that we may charge a fee for this service.
Yes, when you register online at www.payatrader.com simply enter how many people in your business need to take card payments and then provide their name and mobile telephone details in the space provided.
Our Customer Services team will manage the processing of your application and notify you of the outcome within 7 working days.
Please follow the prompts on the login page for a forgotten password. The website will help you to select a new password.
You can update all of your details when you log into www.payatrader.com on the 'My Details' page.
This is a security measure. Our website requires you to enter your password to authorise the changes you want to make. If you do not have access to the Internet, you can tell us about changes by writing to Paya Card Services, 1 Westleigh Office Park, Scirocco Close, Moulton Park, Northampton, NN3 6BW. Please note that we may carry out additional checks to ensure that this is a genuine request for changes.
We will set you up with your existing merchant acquirer. If you do not have an existing acquirer, your transactions will be processed by our chosen acquirer. Details of the acquirer of your transactions are provided with your account details.